If something is not right
We want you to be happy with your order. If an item arrives damaged, is not what you ordered, or is not as described, contact us within 7 days of delivery.
What can be returned
- Unopened products in their original packaging within 7 days of delivery.
- Damaged or incorrect items, reported within 48 hours of delivery with a photo.
- Products with a manufacturing fault, assessed case by case.
What cannot be returned
- Opened cleaning liquids, sprays, wipes or personal care items.
- Products marked as final sale or clearance.
- Items returned after 7 days without prior arrangement.
How to start a return
Email hello@goodfindsgh.com or call +233 55 450 4497 with your order number and a short description of the issue. We will confirm whether a return or replacement is appropriate and arrange the next step.
Refunds
Approved refunds are returned using the original payment method. Paystack refunds usually appear within 5 to 10 working days, depending on your bank or mobile money provider. Delivery fees are refunded only when the return is due to our error.